(keep reading to learn what happened)
Season: 3 | View All Season 3 Episodes
Original Episode Air Date: June 28, 2016
Brick Hotel Address: 1 Washington Ave Newtown, PA 18940
Brick Hotel was a Newtown, Pennsylvania hotel featured on Season 3 of Hotel Hell.
Though the Brick Hotel Hotel Hell episode aired in June 2016, the actual filming and visit from Gordon Ramsay took place much earlier in late 2015.
It was Season 3 Episode 6 of Hotel Hell.
In this episode of Hotel Hell, Gordon Ramsay visits The Brick Hotel.
The Brick Hotel is located in Newton, PA.
If you’re not familiar with Pennsylvania geography, Newtown, PA is in Bucks County and is part of the larger Philadelphia metropolitan area.
It’s also not far from the New Jersey border, with Trenton being the nearest city.
The hotel has a very storied history, as the building was originally built all the way back in 1763.
Yes – The Brick Hotel is literally older than the USA! Pretty cool, right?
Verindar Kaur and her son CJ are the owners of the historic hotel.
However, they have cut corners to make profits, and the staff is constantly turning over.
Verindar runs the hotel with an iron fist, and it is her way or the highway. That’s an understatement.
Customers avoid the hotel because of Verindar’s reputation.
They need the Brick Hotel Hotel Hell episode to fix the hotel’s reputation with some Gordon Ramsay magic.
Gordon meets with former staff members before going to the hotel.
They tell him the turnover of staff is in the 100s.
One staff member says they have worked under at least 50 different managers, which is just incredible.
The employees are never paid on time or paid in full.
When Gordon arrives at the hotel, he notices lots of issues and neglect, even pulling off the peeling wallpaper at one point.
Verindar tells Gordon that before buying the hotel in 2006, she doesn’t have any experience in the hotel business.
The room Gordon is staying in is very dusty.
He is met by a housekeeper who shows him another room at the hotel.
The room is also filthy and covered in mold and dust.
Tammy, the events coordinator, meets Gordon in the restaurant.
The hotel does close to 400 events annually, which is why the hotel is still open.
Tammy tells Gordon that Verindar keeps firing staff, which is why the hotel is declining.
Gordon orders various menu items such as cauliflower steak, French onion soup, and a burger.
All of the food is disgusting, and Gordon cancels his burger due to the taste of the other items.
There is no cook in the kitchen and the kitchen is also dirty and gross.
Verindar has fired so many staff members and has called the cops on them in the past, although she denies it.
CJ meets with Gordon.
He works as the IT manager.
In the kitchen, Gordon is told the staff only clean the line.
He then brings out his bacteria testing kit to check the vents in the kitchen. The rating is very high.
He continues to test other items in the hotel, such as the shower curtain with a reading of 5680.
CJ admits to Gordon that he doesn’t stay in the hotel.
Gordon shows him all of the dust and mold in the rooms.
The rooms are also very dated, with TVs that look like they came out of the 90’s.
Having seen enough, Gordon pulls the fire alarm and evacuates the guests and their items from the hotel.
That’s some classic Gordon Ramsay drama, right?
There is a staff meeting, and the staff complains about Verindar saying she doesn’t give them much responsibility.
CJ tells Gordon his mom wants to retire and spend more time with the children and that she had an issue with staff in the past, and she blames the current team for their misdoings.
After some back and forth, Gordon seems like he’s finally able to get through to Verindar about what needs to be done.
In addition to the non-tangible changes, Gordon also makes some physical changes at The Brick Hotel.
The hotel is remodeled with new rooms and a lobby.
The menu is changed to fit the large gatherings they have as well as their hotel guests.
Locals come in for the relaunch to eat and see the new rooms.
Things seem to be going better, but would the changes last?
Keep reading our update to learn what happened to the Brick Hotel and how it’s doing in 2023 and beyond.
Brick Hotel Update - What Happened Next?
Now that we’ve recapped the Brick Hotel Hotel Hell visit from Gordon Ramsay, let’s talk about what happened after Gordon and his crew left Newtown, PA.
Gordon reported that the hotel’s reputation was getting better in the community.
CJ stepped up as a leader, and his mother stepped back.
The staff turnover rate was at an all-time low.
Let’s talk about the biggest question on your mind…
Is Brick Hotel still open after Hotel Hell?
As of 2023, Brick Hotel is still open and serving patrons in Newtown, PA.
However, reviews for the Brick Hotel Newtown, PA location are not very good.
It has just a 3.0 star rating on TripAdvisor and the original restaurant has a 2.5 star rating on Yelp, which is pretty bad for a hotel.
Unfortunately, the reviews from after the Brick Hotel Gordon Ramsay visit don’t seem to really be any better than before.
A lot of the negative TripAdvisor reviews seem to still focus on the ownership and service.
People also complain about alleged “bait and switch” practices where they book one room but are given a different room on arrival.
Consider this recent TripAdvisor review from September 2021:
I was so excited to stay in a historic building in lovely Newtown!!
Imagine my disappointment when the room that I had reserved was not available and the owner did not contact me in advance.
The room that I was given overlooked the parking lot and dumpsters, which was the exact opposite of what I had booked.
Furthermore, this terrible room was advertised on the web site at a lower rate, however, the owner refused to honor it.
She charged me the rate for the room that I had originally booked.
I DIDN’T STAY IN THAT ROOM!
She said that the web site was outdated and that the rates were wrong.
It’s worth noting that, in the comments below, Verindar says that all of the rooms have been renovated.
However, it’s also worth noting that another commenter left a comment sharing a similar bait-and-switch story in 2023, and I also found another recent TripAdvisor review from April 2023:
I booked the Brick Hotel via Booking.com and saw online the spacious room I paid extra for.
When I checked-in I received another room.
This was a bait and switch job if I ever saw one.
The Mgr, Gia, said that I was paying $80 less than the posted room rate ( due to Booking.com’s sale) and she gave me another room.
Booking.com wouldn’t do anything and said it was a comparable room.
If you call having a bathroom and a bed without the sette and the nice decor comparable then you are blind.
I will never book at the Brick Hotel or use Booking.com again.
While the hotel is still under the same ownership, the restaurant does have new ownership from what you saw on the show.
It’s called Rocco’s at The Brick and it’s an “Upscale bistro featuring fine seafood & meat-centric dishes in classy, warm surrounds.”
Reviews for Rocco’s seem a little better, but it still has a 3.5 star rating on TripAdvisor.
If you’re in the Newtown, PA area and looking for some accommodation, you can book a room at The Brick Hotel via the official Brick Hotel website or most popular third-party booking platforms.
Prices vary depending on the room, but they generally cost ~$130 per night during the week and ~$155 during weekends.
If you look on the third-party booking sites, you can generally find prices that are a little lower.
Here’s what the Brick Hotel Newtown PA location looks like in the most recent picture from Google Maps street view:
What happened to Verindar Kaur from The Brick Hotel?
As of 2023, Verindar Kaur is still listed as a partner at the Brick Hotel, so she seems to still be involved in running the business.
She has her own Instagram page and seems to be doing well.
I don’t normally link to people’s personal social media profiles (except for LinkedIn), but you can find her Instagram page with a quick Google search.
Final thoughts on The Brick Hotel
Overall, the Brick Hotel is still open after Hotel Hell, so it can be considered a success in that respect.
However, the reviews are not especially good and a lot of the issues that you saw on the Brick Hotel Hell episode seem to have persisted.
Nonetheless, the Brick Hotel Newtown PA location is still going strong for now, so congratulations to everyone involved.
If you want to see some other updates for nearby episodes of Hotel Hell, you can check out these posts:
- River Rock Inn in Milford, Pennsylvania
- Town’s Inn in Harpers Ferry, West Virginia
- Curtis House Inn in Woodbury, Connecticut
And if you want to share your thoughts on the Brick Hotel episode, you can do so using the comments section below.
Thanks for reading!
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And don't forget to check out the full Hotel Hell open and closed list.
Last updated: 2023-05-20 05:19