(keep reading to learn what happened)
Season: 3 | View All Season 3 Episodes
Original Episode Air Date: June 7, 2016
Town's Inn Address: 179 High St Harpers Ferry, WV 25425
Town’s Inn was a Harper’s Ferry, West Virginia hotel featured on Season 3 of Hotel Hell.
Though the Town’s Inn Hotel Hell episode aired in June 2016, the actual filming and visit from Gordon Ramsay took place in late 2015.
It was a two-part episode that spanned Season 3 Episode 3 and Episode 4 of Hotel Hell.
Town’s Inn is located in Harpers Ferry, WV.
Harper’s Ferry is a pretty historic place, as it played a big role in the Civil War and was the site of John Brown’s raid.
John Brown’s raid would later be immortalized in a Showtime series called The Good Lord Bird.
It’s located right where the Potomac River and the Shenandoah River meet, which gives it a beautiful location. It’s also right on the border of Maryland and not that far from Washington DC.
In 2007 the owners Jason and Ana Townsend bought Town’s Inn, which means they’ve owned it for a little under a decade at the time of the Town’s Inn Hotel Hell episode.
The idea was that Karan Townsend, Jason’s mother, would manage/run the hotel after she retired from her original career.
She is a former teacher who wanted to work at the hotel to stay busy.
Gordon Ramsay later finds out that Karan has been staying in the office overnight, and her son is concerned about her.
When Gordon arrives at the Town’s Inn, he discovers creepy decor for sale and expired loaves of bread.
Karan doesn’t want any changes made to the hotel, so it has been in a cluttered state for some time.
On the way to his room, Gordon passes a collection of wicker baskets for sale that is covered in dust and bugs.
It’s like an episode of Hoarders, to be honest…
Gordon is staying in the Potomac Room.
The Potomac Room is named for the local river, but the state of the room is disgusting.
The ceiling has a crack, and the owner stores her clothes in a locked cupboard in the room, which is super weird.
Karan agrees to remove half of her clothes from the dresser so Gordon can unpack his luggage.
Gordon also takes things into his own hands to do a little decluttering…
After clearing out his room, Gordon Ramsay is hungry and decides to head down to the restaurant to eat.
He orders mac and cheese, fiesta stew, and trout.
The mac and cheese have been microwaved, the trout is watery, and the stew was cooked days ago.
Sarah is a friend of the family who volunteers her time by working at the hotel.
Sarah keeps telling the staff what to do and that annoys them.
Karan sits in her office while Sarah bosses everyone around.
The team gets mad because Karan nitpicks at everything, but she doesn’t help.
The walls have been painted in the kitchen, but Karan and Sarah stuff the holes in the walls with brillo pads, which had rotted the wall.
Gordon heads into the kitchen and sees that the cooks are boiling pre-prepare burgers.
Boiled burgers?!? No thank you!
When Gordon confronts Karan, she denies how the burgers are cooked a problem.
Customers are brought into the kitchen and are shocked at how the burger was prepared.
The kitchen staff is made to tell the customers the origin of their food, including a chicken that was six months old.
After this, Gordon shuts down the kitchen.
Karan denies giving up after Gordon calls her out.
He keeps on inspecting the kitchen to see what else he can find.
The walk-in fridge is filled with fries sitting in dirty water and fish sitting in blood.
It’s so disgusting…
Karan tells Gordon that due to debt, she can’t replace any of the broken equipment.
Gordon uses a bacteria testing kit to test and see how dirty the hotel is.
He begins his test with his bedroom.
Gordon’s hotel room floor reads 803 when an acceptable reading is 30.
Gordon decides to leave the hotel after Karan blames bikers and hikers for the mess in the room.
Karan cries and tells Gordon she is done being in denial and is ready for his help.
Gordon makes Karan pack up her things as she will no longer be sleeping in the office.
Jason meets with Gordon, and Gordon informs him about the state of the inn.
He also tells Jason that he found a home for Karan and will pay the rent himself for the first two months, which is a super nice thing for Gordon Ramsay to do.
The idea is that having the apartment for two months will at least give her some space to think about the current situation.
Once Karan agrees to move out, Gordon Ramsay and his team get to work packing up all of her things and moving them out of the hotel.
Once the clutter is out, the Hotel Hell team gives the room a contemporary makeover.
As is usual, they didn’t renovate all the rooms – only a few of them.
The restaurant’s menu has also been reduced to simplify things.
Gordon makes Karan promise to relax and take time off to spend with family.
So was the Town’s Inn Hotel Hell episode a success? Keep reading our update to learn what happened next and if the hotel is open or closed in 2023 and beyond.
Town's Inn Update - What Happened Next?
Now that we’ve recapped the Town’s Inn Hotel Hell visit from Gordon Ramsay, let’s talk about what happened after Gordon and his crew left historic Harper’s Ferry, WV.
For a time, Karan stayed in the house Gordon had found for her.
Jason also took a more active role in Town’s Inn.
Unfortunately, this would not last and Karan would eventually move back into a room in the hotel.
Karan also seems to have had some issues with the Hotel Hell experience.
I found these comments from her in a response to a TripAdvisor review:
The Townsend Family lost hundreds of thousands of dollars in our effort to follow Chef Ramsay’s advice.
I ended up going back to the country-style cafe, shopping, & lodging that had won us the Trip Advisor Certificate of Excellence in 2012 (i took over the restaurant in 2011), 2013, 2014, & 2015.
We’ve not gotten that Certificate since Ramsay came & made unhelpful changes,
She says that Ramsay’s changes were “unhelpful” and cost them thousands of dollars.
So, it seems like she didn’t feel like they got value from the Hotel Hell Town’s Inn changes.
Despite that, the hotel has survived so far…
Is Town’s Inn from Hotel Hell still open?
As of 2023, Town’s Inn is still open and serving patrons in Harper’s Ferry, WV.
Reviews are for the Town’s Inn Harpers Ferry hotel are mixed but generally OK.
Town’s Inn has a 4 star rating on TripAdvisor, which isn’t bad.
It also has a 3.9 star rating on Google Reviews. Again, that’s not bad, but it’s also not exceptional.
A lot of people seem to compliment it as “cozy”, but seem people also view the “cozy” atmosphere as a negative.
For example, consider this review excerpt:
The charm of in the inn is supposed to be the age but not enough has been done to the property to give it modern amenities.
The renovations are uneven & under funded
This makes sense, because Gordon Ramsay and Hotel Hell only renovated some of the rooms. So it would be kind of luck of the draw whether people got a good room or an old room.
A lot of people seem to book the hotel thinking they’ll get one of the rooms that Gordon renovated, even though those are only a small portion of the rooms.
Here’s another example of a TripAdvisor review that was written after Gordon Ramsay’s visit, including a lengthy response from Karan Townsend (direct link here):
And here’s a more average review that also got a response from Karan.
This is the response that includes the quote from above (direct link here):
If you’re in the Harper’s Ferry area and you want to see what the Town’s Inn Hotel Hell episode was all about, you can book a room.
You can book via the official Town’s Inn website or one of the many third-party booking platforms.
Rooms at the Town’s Inn West Virginia hotel seem to start at just around $70 on third-party booking platforms.
On the official website, rooms start at $80 per night and range up to $180 per night for the 1820 suite.
If you want to stay in the Potomac room that Gordon Ramsay stayed in, that will currently run you $145 per night.
Here’s a screenshot that shows some examples of the rooms and their prices:
With that being said, Bistro 1840, the restaurant at the Town’s Inn Harpers Ferry location, seems to have closed as of 2018.
It seems like only the hotel is still doing business at the location, though I’m guessing the hotel has its own restaurant.
What happened to Karan Townsend after Hotel Hell?
According to her Facebook page, Karan Townsend is still involved with Town’s Inn as of 2022.
She’s also listed on the hotel’s business registration, as well as a separate registration for High Street Development, LLC (which is headquartered at the Town’s Inn building, so I assume it’s the same thing).
I can’t find much more than that because I don’t like digging into people’s personal lives, but I hope she’s happy and healthy.
Overall, the Hotel Hell Town’s Inn episode seems to be a success as the hotel is still open and doing business under the same ownership as of 2023.
If you want to see some updates for other nearby Hotel Hell episodes, you can check out these posts:
- Brick Hotel in Newtown, PA
- River Rock Inn in Milford, PA
- Landoll’s Mohican Castle in Loudonville, OH
Thanks for reading!
What did you think about the Town's Inn Hotel Hell episode? I'd love it if you shared your thoughts on the episode in the comments below!
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And don't forget to check out the full Hotel Hell open and closed list.
Last updated: 2023-01-22 09:09