(keep reading to learn what happened)
Season: 3 | View All Season 3 Episodes
Original Episode Air Date: May 31, 2016
Vienna Inn Address: 14 South St Southbridge, MA 01550
Vienna Inn was a Southbridge, Massachusetts hotel featured on Season 3 of Hotel Hell.
Though the Vienna Inn Hotel Hell episode aired in May 2016, the actual filming and visit from Gordon Ramsay took place much earlier in late 2015.
It was Season 3 Episode 2 of Hotel Hell.
Vienna Inn is located in Southbridge, Massachusetts, a small town with a population under 18,000.
Southbridge is located near the Connecticut border in the south-central part of the state. There’s a lot of nature in the area and the nearest big city is Boston, which is still a good ways away.
The hotel owners are John and Lisa Krach, and the theme of the inn is Austrian. That’s why it’s named the Vienna Inn – Vienna has nothing to do with its actual location.
The inn has a bad reputation amongst the locals, and they refuse to visit the Vienna Inn.
The couple bought the inn in 2000, and since then, there have been rumors that they hold adult-only parties in the basement. Interesting! Haha.
Lisa is overly emotional and gets upset a lot.
Staff members say the couple isn’t as wholesome and cutesy as they appear to be to others.
Guests can even hear the couple arguing while eating in the dining room.
When Gordon arrives at the Vienna Inn, he is greeted by a dead cat and a head of cabbage. Not the most auspicious beginning
He also finds out the staff is responsible for their uniform costs, $300.00. I didn’t even know this was legal in the USA – it’s super messed up.
Lisa manages the day-to-day stuff of the inn while her husband Johnathon cooks in the kitchen.
Gordon is taken to his room, where he sees a rocking chair furnished by Lisa.
He then orders room service. His appetizer is soggy and bland.
Inside the bedroom is a sealed closet that Gordon cannot enter.
Lisa informs him that it is her closet because she has no room for her clothes. Their bedroom is connected to Gordons.
That’s super weird, right? Let me know your thoughts in the comments.
During dinner, Gordon orders various dishes such as scallops and a vegetarian mushroom crepe.
The scallops taste foul, but the decorative flower on the vegetarian dish is tasty.
The server tells Gordon the inn is declining due to inconsistent management.
She also informs Gordon that Lisa has smacked her in the head in front of patrons, which is super inappropriate.
Gordon advises John and Lisa to close the inn because John is disinterested and Lisa is flaky.
Gordon ventures down to the basement to see if the rumors of adult parties are true, but all that is down there are expensive wine bottles and a mineral spa. I was a bit disappointed, to be honest.
That night Gordon watches a dinner service at the restaurant.
When Gordon examines the kitchen, he finds stale food that needs to be tossed out.
There are cross-contaminated meat and food that sits out for too long.
Gordon is fed up with the couple and says he never met owners undeserving of his assistance.
Lisa goes inside to have a drink after their meeting.
The staff and Gordon have a meeting where Gordon sees the owners’ rude text messages to their team.
They are also paid in small amounts and not given their entire paychecks.
The owners join the meeting, and the employees tell them their objections.
Dave Foss, a sommelier, comes in to help the inn sell wine while the rooms are being renovated.
Gordon gives the staff new uniforms, and the restaurant has a new menu.
However, Lisa is unhappy about the changes Gordon has made.
During the re-launch, the kitchen is a disaster.
Lisa is upset Gordon had only renovated one room, and he informs them the rest of the work is up to them.
Overall, it was a bit of a disaster as far as Hotel Hell episodes go. So – how did it work out in the end? Let’s find out…
Vienna Inn Update - What Happened Next?
Now that we’ve recapped the Vienna Inn Hotel Hell episode, let’s talk about what happened after Gordon Ramsay and his crew left Southbridge, MA.
In general, the Vienna Inn owners didn’t seem very receptive to the changes from Gordon Ramsay.
They soon switched back to the old restaurant menu and they also went back to much of the older decorations (including the clutter).
I think it mentioned this at the end of the Hotel Inn Vienna Inn episode – the changes didn’t last long at all.
The reviews actually weren’t bad, though, as Vienna Inn and a 4.5 star rating on Yelp.
Most reviewers seem to love the food (the original food, that is), which is a bit of a shock given how the hotel/restaurant came off in the Vienna Inn Hotel Hell episode.
For example, this 5 star review from August 2017 praised both the hotel and the food:
I just loved the place. After living in Europe specifically Germany and Austria.
We stayed over 2 nights and the beds were very comfortable in the cozy room. So European feeling.
Rooms are beautiful and comfortable. Stellar hospitality abounds at The Vienna.
From the moment we arrived, we were treated to a warm welcome and made feel so comfortable in the cozy atmosphere.
Lots of great drinks to choose from including craft beer (a personal favorite).
The menu offered some delicious choices but the specials were too tempting!
There was a dessert for every sweet tooth. Will definitely return.
That definitely doesn’t sound like the hotel that we saw Gordon Ramsay visit, lol.
Unfortunately, the Vienna Inn would not last, because of reasons that had nothing to do with the business itself (beyond general neglect, potentially).
Is the Vienna Inn still open after Hotel Hell?
Vienna Inn closed for good in 2017, which is only around a year after its Hotel Hell episode aired on TV. The hotel closed because of a three-alarm fire that caused an estimated $75,000 in damages.
While no injuries were reported, the fire spread quickly because the fire detectors were not working.
Lisa and two other people were inside the hotel at the time of the fire, but escaped without injuries (though they were taken to the hospital as a precaution).
Immediately after the fire, the Vienna Inn owners were initially planning to reopen as they called the closure “temporary”.
They posted this on Facebook on November 19, 2017:
Vienna is temporarily closed due to severe fire & soot damage.
Please know everyone got out alive. We will post our updates as events occur.
One of our Royal Vienna plates that used to grace the fireplace wall, dropped from the wall.
Seems as though it was singed by the fire heat coming out of the closet.
That’s the only thing that alerted us that there was even a fire.
No alarm yet…The fire started in the Parlor Room of the Inn inside the closet setting all the clean linen on fire filling the house with thick black smoke.
Thank God it wasn’t in the middle of the night…I wouldn’t be posting this.
Reminds me to tell you- Check your smoke detectors today.
However, things would not work out and Vienna Inn eventually permanently closed as a result of the fire damages.
In February 2018, they put the final nail in the coffin with this Facebook post:
Vienna is permanently CLOSED after 16 Wunderbar Years.
The horrible and untimely fire we experienced just a couple of days before Thanksgiving was the end for us as many if you must know we were lucky all just get out alive, especially the Pregnant woman on the third floor.
Thank you all for the opportunity to have been of service. It has been quite the journey.
Thankfully not alone – with so many friends and our talented & dedicated staff creating the most amazing“Vienna family” that anyone could ever wish for. No regrets!
While the official closure announcement wasn’t until February 2018, I’m marking it as closed in November 2017 because the hotel never reopened after the fire.
The exact cause of the Vienna Inn Massachusetts fire was never determined, according to this local article:
The cause of the fire was never determined, Fire Chief Mark W. DiFronzo said Thursday.
It started in a closet next to a fireplace and spread from that room to another.
It resulted in smoke and water damage throughout the first floor and basement.
As of 2022, the old Vienna Inn Southbridge, MA location still seems to be vacant.
It was sold for $99,900 in 2019, but the new owners don’t seem to have done anything with it (at least not as any type of hotel business).
You can see the sale details on the Price and tax history section of the property’s Zillow page.
The property pictures on the Zillow page also show a lot of the fire damage in various areas.
I can’t share the pictures here because of copyright issues, but you can see them on the Zillow page.
Here’s the most recent picture of the old Vienna Inn Southbridge MA property that I can find on Google Maps street view – it’s from November 2019:
Overall, this one goes on Gordon Ramsay’s Hotel Hell closed list.
However, it’s not really his fault as the hotel was doing fine business wise until the fire hit.
If you want to see updates for some other nearby Hotel Hell episodes, you can also check out my updates for Curtis House Inn in Woodbury CT, Layla’s Riverside Lodge / Four Season Inn in West Dover VT, and Juniper Hill Inn in Windsor VT.
Thanks for reading!
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And don't forget to check out the full Hotel Hell open and closed list.
Last updated: 2023-01-22 08:47