Vienna Inn Hotel Hell Update – Open or Closed in 2022?

Is Vienna Inn still open in 2022?

Current Status: >> CLOSED <<
(keep reading to learn what happened)

Season: 3 | View All Season 3 Episodes
Original Episode Air Date: May 31, 2016
Vienna Inn Address: 14 South St Southbridge, MA 01550
Vienna Inn Hotel Hell

Episode Recap

Vienna Inn was a Southbridge, Massachusetts hotel featured on Season 3 of Hotel Hell.

Though the Vienna Inn Hotel Hell episode aired in May 2016, the actual filming and visit from Gordon Ramsay took place much earlier in late 2015. It was Season 3 Episode 2 of Hotel Hell.

Vienna Inn is located in Southbridge, Massachusetts, a small town with a population under 18,000.

Southbridge is located near the Connecticut border in the south-central part of the state. There’s a lot of nature in the area and the nearest big city is Boston, which is still a good ways away.

The hotel owners are John and Lisa Krach, and the theme of the inn is Austrian. That’s why it’s named the Vienna Inn – Vienna has nothing to do with its actual location.

The inn has a bad reputation amongst the locals, and they refuse to visit the Vienna Inn.

The couple bought the inn in 2000, and since then, there have been rumors that they hold adult-only parties in the basement. Interesting! Haha.

Lisa is overly emotional and gets upset a lot.

Staff members say the couple isn’t as wholesome and cutesy as they appear to be to others.

Guests can even hear the couple arguing while eating in the dining room. 

When Gordon arrives at the Vienna Inn, he is greeted by a dead cat and a head of cabbage. Not the most auspicious beginning

He also finds out the staff is responsible for their uniform costs, $300.00. I didn’t even know this was legal in the USA – it’s super messed up.

Lisa manages the day-to-day stuff of the inn while her husband Johnathon cooks in the kitchen. 

Gordon is taken to his room, where he sees a rocking chair furnished by Lisa.

He then orders room service. His appetizer is soggy and bland.

Inside the bedroom is a sealed closet that Gordon cannot enter.

Lisa informs him that it is her closet because she has no room for her clothes. Their bedroom is connected to Gordons. 

That’s super weird, right? Let me know your thoughts in the comments.

During dinner, Gordon orders various dishes such as scallops and a vegetarian mushroom crepe.

The scallops taste foul, but the decorative flower on the vegetarian dish is tasty.

The server tells Gordon the inn is declining due to inconsistent management.

She also informs Gordon that Lisa has smacked her in the head in front of patrons, which is super inappropriate. 

Gordon advises John and Lisa to close the inn because John is disinterested and Lisa is flaky.

Gordon ventures down to the basement to see if the rumors of adult parties are true, but all that is down there are expensive wine bottles and a mineral spa. I was a bit disappointed, to be honest.

That night Gordon watches a dinner service at the restaurant. 

When Gordon examines the kitchen, he finds stale food that needs to be tossed out.

There are cross-contaminated meat and food that sits out for too long.

Gordon is fed up with the couple and says he never met owners undeserving of his assistance.

Lisa goes inside to have a drink after their meeting. 

The staff and Gordon have a meeting where Gordon sees the owners’ rude text messages to their team.

They are also paid in small amounts and not given their entire paychecks.

The owners join the meeting, and the employees tell them their objections. 

Dave Foss, a sommelier, comes in to help the inn sell wine while the rooms are being renovated.

Gordon gives the staff new uniforms, and the restaurant has a new menu.

However, Lisa is unhappy about the changes Gordon has made.

During the re-launch, the kitchen is a disaster.

Lisa is upset Gordon had only renovated one room, and he informs them the rest of the work is up to them. 

Overall, it was a bit of a disaster as far as Hotel Hell episodes go. So – how did it work out in the end? Let’s find out…

Vienna Inn Update - What Happened Next?

Now that we’ve recapped the Vienna Inn Hotel Hell episode, let’s talk about what happened after Gordon Ramsay and his crew left Southbridge, MA.

In general, the Vienna Inn owners didn’t seem very receptive to the changes from Gordon Ramsay.

They soon switched back to the old restaurant menu and they also went back to much of the older decorations (including the clutter).

The reviews actually weren’t bad, though, as Vienna Inn and a 4.5 star rating on Yelp.

Most reviewers seem to love the food (the original food, that is), which is a bit of a shock given how the hotel/restaurant came off in the Vienna Inn Hotel Hell episode.

Is Vienna Inn from Hotel Hell still open?

Vienna Inn closed for good in 2017. The hotel closed because of a three-alarm fire that caused an estimated $75,000 in damages.

While no injuries were reported, the fire spread quickly because the fire detectors were not working.

Immediately after the fire, the Vienna Inn owners were initially planning to reopen as they called the closure “temporary”. They posted this on Facebook on November 19, 2017:

Vienna is temporarily closed due to severe fire & soot damage. Please know everyone got out alive. We will post our updates as events occur. One of our Royal Vienna plates that used to grace the fireplace wall, dropped from the wall. Seems as though it was singed by the fire heat coming out of the closet. That’s the only thing that alerted us that there was even a fire. No alarm yet…The fire started in the Parlor Room of the Inn inside the closet setting all the clean linen on fire filling the house with thick black smoke. Thank God it wasn’t in the middle of the night…I wouldn’t be posting this. Reminds me to tell you- Check your smoke detectors today.

However, things would not work out and Vienna Inn eventually permanently closed as a result of the fire damages. In February 2018, they put the final nail in the coffin with this Facebook post:

Vienna is permanently CLOSED after 16 Wunderbar Years. The horrible and untimely fire we experienced just a couple of days before Thanksgiving was the end for us as many if you must know we were lucky all just get out alive, especially the Pregnant woman on the third floor.
Thank you all for the opportunity to have been of service. It has been quite the journey. Thankfully not alone – with so many friends and our talented & dedicated staff creating the most amazing“Vienna family” that anyone could ever wish for. No regrets!
Auf weidersahan

While the official closure announcement wasn’t until February 2018, we’re marking it as closed in November 2017 because the hotel never reopened after the fire.

As of 2022, the old Vienna Inn Southbridge, MA location still seems to be vacant.

It was sold for $99,900 in 2019, but the new owners don’t seem to have done anything with it (at least not as any type of hotel business).

You can see the sale details on the Price and tax history section of the property’s Zillow page. The property pictures on the Zillow page also show a lot of the fire damage in various areas.

Overall, this one goes on Gordon Ramsay’s Hotel Hell failure list. However, it’s not really his fault as the hotel was doing fine business wise until the fire hit.

More Information

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Last updated: 2022-06-28 12:40

9 thoughts on “Vienna Inn Hotel Hell Update – Open or Closed in 2022?”

  1. That women was a sociopath hoarder. Who makes a guest stay in a room with a locked closet door jammed with the owners clothes and their private bedroom feet away? And all that crap she was cluttering the place up with? She seemed to have a nasty temper tantrum brewing just under the surface if she didn’t get things to go her way blaming her husband for everything. He seemed dog eared and beaten down. And it’s outrageous to make an employee borrow money from the employer to pay for expensive uniforms that looked ridiculous. She claimed fake surprise that this wasn’t something that all businesses do. I would never have returned to this place after a first visit and would warn anyone else to pass it up!

    • Sociopathy and hoarding are two entirely separate disorders. Perhaps you oughtn’t throw such terms around when you don’t know what you’re talking about. Actual professionals in the mental health field know not to level or diagnose people with whom they have not met in a professional context. Throwing around technical jargon doesn’t make you look smart; it only shows your ignorance. I’m not a shrink but you don’t need to be in order to tell when someone doesn’t know what the heck they’re talking about.

      • Sarah do you have some personal connection to the woman from the episode? Like who takes the time to write all that? I also saw a sociopath hoarder watching that episode so you’re outnumbered 2-1. People can have more than one disorder, and she clearly did.

      • Sociopathy and Hoarding are two separate issues, you’re correct. However, I don’t see the problem with calling the innkeeper a “Sociopath Hoarder” when she clearly suffers from both disorders. People have the freedom to use the language in whatever way they please, and they don’t need some random stranger telling them they’re wrong when what they’ve said is perfectly acceptable and easily understood. Hell, it’s just the Internet, don’t be so pressed!

      • Lisa is that you? Haha You sound just as defensive and crazy as the lady from the episode. You could not pay me enough to eat in that place as i may have been eating chicken that was 3 days old and at some point would get anyone food poisoning.

  2. The woman is question was clearly the whole issue with this situation. Never once did she own her responsibility in the situation, nor take Mr Ramsey’s advice. She was so quick to shift blame each time to the husband and it was so clear that Gordon was very done with her. He washed his hand quickly and couldn’t have gotten out of there quicker ! He told them there was coding issues and they were in near trouble of being shut down just before he left. I’m sure they ignored that advice also and that is where the fire issue came from.

  3. Lisa was rude and abusive to staff. She was rude and blamed everything on her husband. She was rude and disrespectful to Gordon. She did not take responsibility for her actions. She rolled her eyes when past quests presented their complaints. She wasn’t receptive towards Gordon’s help. She seemed extremely ungrateful and as if she thought she knew more than him. I wouldn’t have wasted time or money on that couple.


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