(keep reading to learn what happened)
Season: 4 | View All Season 4 Episodes
Original Episode Air Date: January 28, 2011
Classic American Address: 691 Rt 109 West Babylon, NY 11704
Classic American was a West Babylon, New York restaurant featured on Season 4 of Kitchen Nightmares. Though the Classic American Kitchen Nightmares episode aired in January 2011, the actual filming and visit from Gordon Ramsay took place much earlier in November 2010. It was Episode 2 of Season 4.
In this episode of Kitchen Nightmares, we head to the Classic American restaurant in Long Island.
Classic American is a restaurant located in West Babylon, New York, owned by waitress duo Colleen and Naomi. Colleen and Naomi bought the restaurant in 2000 for almost $700,000, so they have a lot of debt to make up.
Today the restaurant is failing due to low turnouts, low supplies, and high staff stress. The owners are struggling with family issues as well as economically.
Gordon Ramsay enters the nearly empty restaurant and is greeted by owners Naomi and Colleen.
They are nervous talking to Ramsay, who asks them why they think the restaurant is failing.
When Gordon goes to order food, he finds out that the menu is vast and features over 100 items, which surprises him. This is also a red flag as there’s no way a restaurant can have fresh ingredients for that many dishes.
Gordon decides to order the calamari, mac and cheese, and their specialty “The Bomb” burger.
Gordon notes that it looks like Kraft when the mac and cheese arrives. The calamari is frozen, and their specialty burger comes out unseasoned.
To put things politely, Gordon Ramsay is less than impressed with his meal from Classic American.
Gordon tells the owners that their motto, “Just like mom made,” is insulting to mothers. Gordon is amazed that the staff finds the food edible.
The team is very open to Gordon’s suggestions. They want to see the restaurant succeed, but there are a lot of problems to overcome. For example, Classic American uses handwritten tickets because their computer system is down.
During dinner service, Classic America runs out of ground beef. They also do not have enough plates, silverware, or menus. They keep running low on supplies.
Colleen cannot handle the stress and walks out during dinner. Gordon follows her to see what is going on. She is highly emotional and is afraid of losing the restaurant.
Gordon decides to play an anonymous question game, and it is revealed that the waitresses are on their phones during dinner service.
Gordon also finds out that Naomi is a pushover, and Dom, the acting manager throws a fit.
Gordon calls him out about the restaurant not having enough supplies. He tells the owners they need to toughen up.
Gordon decides to switch the owner’s roles because he wants to make sure they are serious before he invests his time in their restaurant.
The celebrity chef teaches the kitchen staff how to make a slider special. Gordon catches a waitress texting, but she quickly corrects her behavior.
The restaurant is full that evening, but there are not enough menus for all of the customers.
The restaurant begins to pick up, but Colleen is still feeling overwhelmed.
Food keeps getting returned, and after someone sends back a dish of mushy vegetables, Gordon shuts down the restaurant.
He tells the owners changes must start immediately.
As part of that, Gordon gives the restaurant a facelift and revamps the whole menu.
He reduces the menu to half of its size, which makes it much easier for the Classic American owners to manage the inventory and reduce spoilage.
That night Colleen and Naomi step up, and Dom takes a step back.
As soon as service starts, Gordon catches the waitresses outside smoking cigarettes. He quickly ushers them back inside. Naomi begins multitasking, and the rest of the night runs smoothly.
Classic American Update - What Happened Next?
Now that we’ve recapped the Classic American Kitchen Nightmares episode, let’s talk about what happened after Gordon Ramsay’s visit.
Gordon Revisits Classic American in Season 5
Thanks to Gordon’s changes, things seemed to be going better for Classic American.
When goes back to the restaurant, Gordon discovers that Naomi and Kevin are running the kitchen while Colleen is in charge of the front of the restaurant and interacts with customers.
Business is up 35% which is a huge improvement and helps the Classic American owners pay down their purchasing debt.
Gordon also orders some food, the meat loaf, and rates it a 10.5/10, which is high praise from the critical chef.
As a surprise, Gordon presents them with an award from Good Times Magazine – the Long Island’s Best Burger Award.
Beyond Gordon’s praise, the Yelp reviews for the business seemed to be improved. Though the overall Yelp rating was only 3.5 stars, a lot of the recent reviews seemed to be more positive.
Is Classic American from Kitchen Nightmares Still Open?
Classic American closed for good in August 2013, which was a little over three years after the visit from Gordon Ramsay and Kitchen Nightmares.
Why Did Classic American Closed?
When the Classic American owners closed the restaurant, they didn’t share a specific reason why the restaurant closed but they did post a note saying that they would still be offering catering services.
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Last updated: 2022-01-03 06:36