(keep reading to learn what happened)
Season: 3 | View All Season 3 Episodes
Original Episode Air Date: June 21, 2016
Lakeview Hotel Address: 104 E Woodin Ave Chelan, WA 98816
Lakeview Hotel was a Chelan, Washington hotel featured on Season 3 of Hotel Hell.
Though the Lakeview Hotel Hotel Hell episode aired in June 2016, the actual filming and visit from Gordon Ramsay took place much earlier in late 2015.
It was Season 3 Episode 5 of Hotel Hell.
Lakeview Hotel is in Chelan, Washington.
If you’re not familiar with Washington geography, Chelan is a small city of about 4,000 people.
It’s located on Lake Chelan, which is in the middle of the northern part of the state.
It’s right by the Okanogan-Wenatchee National Forest, which has some absolutely beautiful scenery.
Lakeview Hotel is an adult-only hotel with an ice cream parlor and restaurant.
The owners are Brent and Afni McDonald.
Local bush fires and debt are causing the hotel to decline, which is why the Lakeview Hotel Hotel Hell episode exists.
Gordon Ramsay arrives and waits for the valet but is greeted by Brent, who offers to park his car.
Inside, the hotel is covered with dust.
Brent tells Gordon they have just reopened because they were on vacation for a few weeks.
Gordon is taken to his room which is supposedly the best room in the hotel.
The room has no remote control for the air conditioner, and the filter is only cleaned twice yearly.
Gordon orders lunch items such as the soup of the day, a bacon burger, a turkey patty, and a teriyaki burger.
The food is disgusting; the soup is canned, the burger is too thin, the turkey is too salty, and the teriyaki burger has too much cheese.
There is no local wine on the menu, and when asked why Brent tells Gordon that restaurants own the wine; that is his direct competition.
Gordon stays to watch a dinner service.
Many menu items are unavailable, and the guests are unhappy with their orders.
They are also upset to hear the food is frozen and not fresh.
Brent tells Gordon there is nowhere locally to get a fresh burger.
Gordon then goes to a competitor’s restaurant and brings back a fresh burger to show Brent. Awkward haha.
The owner’s son worked at the restaurant but was fired by Brent due to his drinking problem.
Gordon confides in Brent about his brother’s drug addiction.
Gordon takes a UV light to the bed and floor when he gets back to his room.
The room is covered in fluid, which is always a fun surprise.
Brent breaks down to Gordon about his son, saying their relationship fell apart when his ex-wife remarried.
He also has a daughter and grandchildren he does not speak with
The locals meet with Gordon and tell him that even the staff have negative comments about the hotel.
Someone says their friend was a server who witnessed Afni do unhygienic practices in the kitchen, wiping off food from the garbage and serving it.
They do not offer free samples from the ice cream parlor, and the locals are upset they didn’t help much during the wildfires.
During this meeting, Gordon’s staff renovated the hotel.
There is now a wine menu featuring local wine along with a sommelier.
The guests are happy with everything, especially the ice cream samples.
Gordon wanted Brent to change the hotel to a family-friendly one, but Brent refused because he thought the children would be too noisy.
So while Brent and Afni did implement some of Gordon Ramsay’s suggestions, they didn’t follow through with all of them.
They would also soon go back to their old ways, as you’ll see in a second.
So was the Lake View Hotel Hotel Hell episode a success?
Keep reading our update to learn what happened next and how this Chelan, Washington hotel is doing in 2023 and beyond.
Lakeview Hotel Update - What Happened Next?
Now that we’ve recapped the Lakeview Hotel Hotel Hell episode, let’s talk about what happened to the hotel after Gordon Ramsay and his crew left Chelan, WA.
First off, Brent and Afni MacDonald did not seem to have a good experience on Hotel Hell, as shared in this interview with the Yakima Herald.
Brent said they played up the drama, but he knew that “I am going to be painted as a bad guy.”
Brent also had issues with Gordon’s advice:
Most of the ideas he came up with didn’t work.
We did some of the things he said not to do, and they work great.
Gordon doesn’t understand this area.
But of course in the show, he is always right.
Here are Brent’s final thoughts:
It was a fun experience.
Would we do it again?
Is Lakeview Hotel from Hotel Hell still open?
The Lakeview Hotel closed in the summer of 2021, which is about five years after the Lakeview Hotel Hotel Hell episode aired on TV.
I can’t find the exact reason for the closure, but a lot of the Lakeview Hotel reviews from 2020 and 2021 detail some pretty bad behavior, so I’m guessing that had something to do with.
Here’s a sampling of those reviews:
1 star TripAdvisor review from October 2020:
DO NOT BOOK HERE. RUDE RUDE RUDE I tried to book a room for October and the site glitched and booked a same day check in.
I called immediately.
I spoke with Brent the owner.
I was assured my card would not be charged.
I was charged.
I emailed him the confirmation as he requested and I told him that my husbands work notified us we could not travel after all.
So I would not be booking.
This was all within 3 hours and my card had not been charged yet.
No response to my email.
I noticed my card was charged when paying my bill yesterday.
I reached out to him. He said I don’t remember that.
1 star TripAdvisor review from August 2020:
They overcharged me by 600 dollars!
When I called to get this mistake fixed, the man at the front desk was incredibly rude and talked down to me.
He offered to let me cancel the reservation since we hadn’t even been to the hotel yet and I said yes, based on this conversation I would like to cancel.
He YELLED at me – “good for you!” AND THEN HE HUNG UP ON ME.
Still waiting for a refund…
1 star TripAdvisor review from July 2020:
I wouldn’t recommend staying here.
The hotel doesn’t have any designated parking or valet service.
We finally found parking and got our bags inside.
The hotel entrance is a restaurant.
There was no hotel staff and only restaurant staff and we had to wait for a long time with our bags in the entrance of restaurant.
It was very awkward.
Finally someone came and gave us a key but didn’t offer us any information on the property or assistance getting bags to the room(stairs only no elevator).
The hotel is really weird.
The carpets are extremely dirty and stained.
The chair in our room was badly damaged and nothing seemed very clean.
If you call the front desk noone answers.
They claim to have a wine rack and wet bar but don’t even provide a wine opener.
It was difficult to get one from the restaurant.
It was just not a comfortable stay and the cost was very expensive compared to other spots in Chelan that offer more amenities and a better experience.
It doesn’t seem like much has changed from the time they were featured on Hotel Hell.
Basically, when you read the reviews, it’s no surprise that Lakeview Hotel closed.
What happened the Lakeview Hotel Chelan, WA building?
As of 2023, the old Lakeview Hotel Chelan, WA location is occupied by a new restaurant/hotel named The Landing.
The Landing moved into the space in summer 2021 and took over from the old Lakeview Hotel owners.
The Landing still has the hotel portion, as well as a popular bar/restaurant with live music. There’s also a spa and ice cream parlor.
Reviews for the new hotel seem much better than Lakeview Hotel as it has a 5 star rating on Yelp and a 4.3 star rating on Google Reviews.
Reviews for the hotel portion aren’t quite as good as it’s Booking.com rating is 7/10, but it’s still not bad.
If you find yourself in Chelan, Washington and you want to check it out, rooms will run you $250-$300 per night, so it ain’t the cheapest hotel out there.
Overall, while Gordon Ramsay wasn’t able to save the Lakeview Hotel, the old Lakeview Hotel Washington location seems to at least be getting put to good use.
If you want to see another Washington Hotel Hell episode, you can check out our Monticello Hotel update from Longview, WA.
For some other nearby episodes, you can also check out these posts:
- The Roosevelt Inn in Coeur d’Alene, Idaho
- Applegate River Lodge in Applegate, Oregon
- Angler’s Lodge in Island Park, Idaho
Thanks for reading!
What did you think about the Lakeview Hotel Hotel Hell episode? I'd love it if you shared your thoughts on the episode in the comments below!
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And don't forget to check out the full Hotel Hell open and closed list.
Last updated: 2023-05-02 06:44