(keep reading to learn what happened)
Season: UK | View All Season UK Episodes
Original Episode Air Date: May 4, 2004
The Glass House Address: Rydal Road, Ambleside LA22 9AN, United Kingdom
The Glass House was an Ambleside, England restaurant featured on Season 1 of Ramsay’s Kitchen Nightmares in the UK. Though The Glass House Kitchen Nightmares episode aired in May 2004, the actual filming and visit from Gordon Ramsay took place much earlier in 2004. It was Episode 2 of Season 1 on the UK version.
Located in Ambleside, Cumbria, and owned by Neil Farrell, The Glass House is in mounting debt when it makes its appearance on Ramsay’s Kitchen Nightmares.
Neil had always wanted to own a restaurant, so he was happy when he got a chance to purchase The Glass House.
When Gordon Ramsay arrives at the restaurant, he meets with the head chef Richard Collins who tells Gordon nothing is working.
Gordon doesn’t order off the menu as Richard wants to make him the best dishes.
Despite the special preparation, the lamb shank is fatty and smells terrible, and the duck cake has a bone in it.
Iain is a server who wants to cook, and Clarie is his girlfriend and a part-time chef.
Randal is the Scottish kitchen porter, and Craig is a chef in training.
Gordon observes dinner and meals are served in poor condition, and the dining room and kitchen are chaotic.
The cooks are mixing the pesto sauce on the floor. Meat is being tenderized in a frying pan.
Gordon goes shopping for cleaning supplies and orders the staff to deep clean the kitchen.
Since the restaurant is hard to find, Gordon directs Neil outside to where he should put the signs.
Gordon asks the staff what they struggle with, and they say a lack of communication has morale down.
At the dinner service, everyone is working hard except for Richard. He is not being a team player.
Gordon revamps the menu and offers a two-course lunch with an open mackerel sandwich.
Gordon tells Neil to keep the staff working and make the customers happy.
He also wants Neil to try and upsell wine to make extra money, but Neil is too concerned with the kitchen.
Gordon decides to give Neil and Richard the evening off to show that the kitchen can work without them.
This really is part of being a good manager – you need to know when to trust other people, so it’s great that Gordon tries to teach this lesson.
Gordon doesn’t think the kitchen needs to have Richard in it as they can function well without him.
Gordon offers a three-course dinner to seventy locals.
The master chef cuts their menu in half.
Gordon introduces a new Ceaser salad during the relaunch, but the servers are bringing out the salad without the dressing.
The restaurant barely makes it through the night. Gordon tells Richard he needs to communicate more with the kitchen staff.
Gordon thanks the kitchen staff for trying and staying consistent.
Richard tells Gordon he was given three options about moving forward.
He can either be demoted, quit, or try harder.
Richard said he would work hard to make things better. Richard has one month to prove himself, or he will be demoted.
So – were the changes that Gordon Ramsay made enough to save The Glass House? Let’s find out…
The Glass House Update - What Happened Next?
Gordon revisits The Glass House three months later and finds that they’re mainly keeping up with the principles that he implemented, though the restaurant is slipping in a few spots.
Richard is still the head chef and added pomegranate risotto to the menu.
In general, communication has improved in the kitchen, which leads to smoother functioning in the restaurant.
Overall, The Glass House survived for about a decade after The Glass House Kitchen Nightmares episode aired, which is a good run for a restaurant.
However, it would not last forever…
The Glass House closed in March 2014 and was replaced with a restaurant called The Fulling Mill.
Neil Farrell still owned the Fulling Mill, though, so it hasn’t been too much of a departure from The Glass House.
However, Neil had to give up The Fulling Mill in 2020. Then, it was taken over by a new ownership group called High Spirits Leisure Group, which owns a few other restaurants.
In the end, The Glass House is closed, but the old Glass House location does still have a tenuous connection with the restaurant that was featured on Ramsay’s Kitchen Nightmares.
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Last updated: 2022-01-06 06:43